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I have a had a yearlong dispute with Comcast due their overwhelming incompetence and inability to communicate effectively. This speaks volumes to the fact that they have the worst possible customer service I have ever had the privilege of experiencing.

I discontinued my cable TV service with them at the end of March 2007. It is now the middle of May 2008, 400+ days later and I still have unresolved billing issues. At the closing of my account I asked if there was anything I needed to do (including returning the cable box) and they stated that I was all set. This seemed strange to me, but nevertheless, I followed their advice and assumed the account was closed.

Fast forward to the fall of 2007, I receive a notice from a Credit Protection Associtaion, a collections agency in Dallas, TX stating that I owed $420 due to a delinquent account with Comcast. They were claiming that I stole their equipment, so I quickly dug the cable box out of storage, took an afternoon off work and drove it to the Comcast office in DC.

I finally returned the equipment that, 8 months prior, they were uninterested in reclaiming. Explaining my situation, I told her that I needed the issue to be resolved with the collection agency in Dallas because I no longer owed Comcast anything and my account was cleared. I took the equipment return receipt and with a couple clicks of the keyboard she confirmed that I was good to go.

Fast forward another several months and my cell phone rings. It’s a representative from Credit Protection Association saying that my deliquent account with Comcast has been reported to national credit agencies and my credit score has been negatively impacted. At this point, I want to reach through the phone and punch the customer service agent in the face because I’ve been taken for a yearlong ride with these two companies and neither of them seems to know what’s going on.

Three more calls to Comcast, two to Credit Protection Association, followed by faxing the equipment return receipt and I still don’t have this ding on my credit report fixed. It’s un-fucking-believable how many hoops you have to jump through to clean up a mess like this. How many incompetent, unmotivated, temp-employees do I have to talk to before I get this resolved?

Mark my words, once I have a grudge against a company, it’s a lifetime ban. There will never be Comcast in my home as long as I live.

This entry was posted on Wednesday May 21, 2008 by Tom Cochran. You can skip to the end and leave a response using the comment form.